Frequently Asked Questions
What is the bag policy at Bridgestone Arena?
Bags larger than 12 inches by 12 inches by 6 inches are prohibited, and backpacks are not allowed. Smaller bags undergo x-ray screening. Diaper and medical bags are permitted after screening. No storage is available for prohibited items.
Are animals allowed inside Bridgestone Arena?
Only service animals are permitted. They must be leashed, harnessed, housebroken, and under control at all times. Service animals are subject to screening and may require a ticket if they do not fit under the seat.
Do children need tickets to attend events at Bridgestone Arena?
Children under two years old are admitted free if seated on a lap. Children two years and older require a ticket. Ticket policies may vary by event; refer to the specific event page for details.
What items are prohibited at Bridgestone Arena?
Prohibited items include backpacks, bottles, coolers, drones, outside food or beverages, noise makers, weapons, and lasers. Any such items found will be confiscated.
Is re-entry allowed at Bridgestone Arena?
Re-entry is not permitted. Guests who exit must have their ticket scanned out at the main entrance for needs such as service animals or emergencies.
Are strollers permitted inside Bridgestone Arena?
Strollers are allowed on the concourse level only. They must be checked at the Guest Services Center near section 103.
Where is Will Call located at Bridgestone Arena?
Will Call is located inside the Nissan Main Entrance. Pickup requires a photo identification and the credit card used for purchase. Tickets are released only to the purchaser unless an alternate name is specified.
Are wheelchairs available for accessibility at Bridgestone Arena?
Wheelchairs are available for borrowing at the Guest Services Center near section 103. A photo identification is required as collateral.
What assisted listening devices are provided at Bridgestone Arena?
Assisted listening devices are available at the Guest Services Center near section 103 upon presentation of a photo identification. Requests for sign language interpreters must be made at least two weeks in advance.
How can parking be arranged for events at Bridgestone Arena?
Parking should be purchased in advance. Detailed information on directions and parking options is available for specific events and games.
What happens if tickets are lost for an event at Bridgestone Arena?
Lost tickets should be reported via the designated form. A voucher may be issued upon proof of purchase.
What is the policy for intoxicated guests at Bridgestone Arena?
Guests who appear visibly intoxicated will not be admitted and may be subject to ejection. Report any such observations to security personnel.
Is smoking allowed at Bridgestone Arena?
Bridgestone Arena is a smoke-free venue. Smoking, including electronic cigarettes and vaping, is prohibited on the property.
Where are water fountains located at Bridgestone Arena?
Water fountains are available on all concourse levels. Empty clear plastic bottles up to 32 ounces are permitted inside.
Are umbrellas allowed inside Bridgestone Arena?
Small, compact umbrellas are permitted inside the venue.