Bridgestone Arena Rules

# Comprehensive Guide to Rules and Policies at Bridgestone Arena Bridgestone Arena, located at 501 Broadway in Nashville, Tennessee (ZIP 37203), United States, is a premier entertainment venue hosting concerts, sports events, and more. Home to the Nashville Predators NHL team, it accommodates up to 20,000 guests and emphasizes safety, accessibility, and a positive experience for all. Understanding the venue’s rules and policies is crucial for a smooth visit, helping you avoid delays, ensure compliance, and enjoy events without issues. This guide covers key policies based on the official A to Z Guide, providing in-depth details on what to expect. Always check the specific event page for variations, as policies can adapt. For the latest updates, visit the official website or contact customer service at 615-770-2000.

Accessibility

Bridgestone Arena is committed to inclusivity, offering a range of accommodations to ensure all guests can enjoy events comfortably. Detailed accessibility information is available on their dedicated webpage. Assisted Listening Devices (ALDs) can be borrowed from the Guest Services Center near Section 103, requiring a photo ID as collateral, which is returned upon device handover. For events needing sign language interpreters, requests must be made at least two weeks in advance by calling 615-770-2000 and selecting the Box Office option. Family-friendly features include baby changing tables in all public restrooms and dedicated family restrooms on the main concourse at sections like 104, 110, 111, 117, 312, and 322. A Mother’s Lounge on the Club Level near Section 213 provides rocking chairs and changing tables, accessible for every event. Adults with special needs can seek assistance at First Aid stations at sections 111 and 312. Wheelchair services are available at the Guest Services Center, again with photo ID collateral. The venue features multiple elevators servicing all concourse levels, including at Sections 110, past 215, Dierks Bentley Whiskey Row Smashville at 315, and additional ones at 117/218 and 103. Escalators are located inside the Nissan Main Entrance near Section 102. Guests with medical needs or requiring bag policy accommodations should email [email protected] at least 24 hours prior to the event. These measures highlight the arena’s dedication to ADA compliance, ensuring ramps, seating, and sensory-inclusive options are available, making it easier for those with disabilities to navigate and participate fully.

Animals & Service Dogs

To maintain a safe and hygienic environment, animals are generally not permitted inside Bridgestone Arena. However, a key exception is made for service animals that are leashed, harnessed, and housebroken. These animals must be under control at all times; the arena reserves the right to exclude any that behave disruptively, such as barking excessively or posing a safety risk. If a service animal cannot fit comfortably under the patron’s seat, an additional ticket must be purchased for the space it occupies. Upon entry, service animals and their equipment undergo security screening, similar to other guests. Patrons planning to bring a service animal are strongly encouraged to contact the arena in advance via email or phone for potential seating adjustments, which can help avoid complications like obstructed views or proximity to allergens. This policy aligns with federal guidelines under the Americans with Disabilities Act (ADA), but emotional support animals or pets do not qualify as service animals and are prohibited. Event goers should note that this exception is also referenced in the prohibited items list, emphasizing the arena’s balance between accessibility and overall guest safety.

Age Requirements

Age policies at Bridgestone Arena are designed to ensure appropriate supervision and safety, varying slightly by event type. Generally, children under two years old do not require a ticket but must sit on the lap of a ticket-holding adult, promoting family attendance without extra costs. Once a child reaches their second birthday, a full ticket is mandatory for entry. For certain events, such as family shows or concerts with mature content, age restrictions may be stricter – details are always specified on the event’s official page. Parents or guardians should review these in advance to avoid surprises at the door. This policy helps manage crowd dynamics and content suitability, ensuring a positive experience for younger attendees while complying with legal standards for alcohol service and event ratings.

Bag Policy

The bag policy prioritizes security and efficient entry, strongly discouraging bags to speed up lines. Backpacks of any size are strictly prohibited, and no bags larger than 12”x12”x6” are allowed. Permitted bags between 6”x4”x1.5” and 12”x12”x6” (including clear bags and official Nashville Locker Room bags) undergo x-ray screening and visual inspection. Smaller bags under 6”x4”x1.5” can use express lanes for quicker visual checks. Exceptions for diaper bags or medically necessary items are possible but require x-ray screening; contact [email protected] 24 hours ahead for accommodations. The arena offers no on-site storage for prohibited items, so plan accordingly – perhaps leave extras in your vehicle or hotel. This policy, enhanced for safety, reduces entry times and minimizes risks, with guests urged to arrive early.

Entry and Security

Entry at Bridgestone Arena involves rigorous security to protect all attendees. All guests pass through screenings, including bag checks per the bag policy. Lost tickets require proof of purchase for vouchers. Will Call is at the box office inside the Nissan Main Entrance, needing photo ID and the purchase credit card; tickets are released only to the buyer unless an alternate is pre-arranged. Re-entry is not allowed, except in emergencies like service animal needs – notify staff for ticket scanning. Security can eject guests with contraband, which is confiscated. Overnight camping on property is banned. The guest drop-off is on Broadway between 6th and 5th Avenues, and general admission lines start at 8 AM. These measures, including metal detectors in some cases, ensure a secure environment.

Food, Drink & Alcohol

Outside food, drinks, and alcohol are prohibited to maintain hygiene and support on-site vendors. Use the NHL/Predators App for an interactive map of concessions, searchable by type and location. Empty clear plastic water bottles up to 32 oz. are allowed for hydration. Alcohol service follows age verification, tying into age requirements. This policy supports a controlled environment, preventing spills and ensuring quality.

Payment Options

Bridgestone Arena operates as a cashless venue to streamline transactions and reduce contact. Accepted payments include mobile options and major cards like Visa, MasterCard, American Express, and Discover. This modern approach speeds up purchases at concessions and merchandise stands.

Photography and Recording

Camera policies vary by event; small digital cameras might be allowed, but professional lenses, flashes, GoPros, camcorders, selfie sticks, tablets, drones, tripods, etc., are always banned. No audio or video recording is permitted. Check event specifics via 615-770-2000. This protects artist rights and guest privacy.

Prohibited Items

A extensive list ensures safety: no animals (except service), backpacks, bottles/cans, coolers, chairs, drones, fireworks, outside food/drink, frisbees, gifts, GoPros, grills, heaters, hoverboards, bikes, drugs, inflatables, laptops, lasers, luggage, poles, tents, radios, noisemakers, weapons, etc. Signs are limited to 2’x3’ hand-held without poles. Violations lead to ejection.

Smoking Policy

Bridgestone Arena is entirely smoke-free, banning cigarettes, e-cigarettes, and vaping on property. This promotes health and comfort for all guests.